The Team Player - Level 4 - Training Material  

Product Overview

This workbook looks at a whole range of areas associated with being a team memeber; increasing awareness of behaviour, developing assertiveness, assertive and passive behaviours, listening actively, negotiating successfully,

the importance of handling conflict constructively, managing and leading effectively, the most effective management style.

Target Audience

• Team leaders or supervisors
• Anybody wanting to develop a particular management skill

These materials are designed to develop and update skills of potential, newly appointed and experienced supervisors, team leaders and managers, offering a choice of flexible, work based materials to improve individual and organisational performance.

Objectives

• Describe models of interaction and their relevance to working relationships
• Describe blocks to effective relationships by using these models of interaction
• Identify the benefits of increased awareness of body language
• Interpret other people's body language
• Review how you behave in particular situations
• Distinguish between assertive, aggressive and passive behaviours
• Define active listening
• Use the skills of reflecting back and empathy
• State the criteria for successful negotiation
• Identify key negotiating behaviours
• Prepare to negotiate with others
• Determine the underlying causes of conflict
• Identify approaches to deal with conflict
• Use a problem-solving approach to handle conflict constructively
• Assess your management style
• Define the difference between management and leadership
• Apply appropriate leadership skills

List Of Contents

Focusing on Behaviour

What is behaviour?

Increasing Awareness of Behaviour                             

Non-verbal behaviour

Developing Assertiveness                                   

Reviewing how you behave                                  

Aggressive, assertive and passive behaviours

Listening Actively                                                       

Why listening matters                                                 

What is active listening?

Negotiating Successfully                                          

Defining successful negotiation                           

Behaviours for successful negotiation

Handling Conflict Constructively                                        

The importance of handling conflict constructively           

Sources of conflict

Managing and Leading Effectively                              

Identifying management styles                                         

The most effective management style

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