Quality Management and Change - Level 4 - Training Material
Product Overview
This workbook examines the management of quality and change. It explains the main techniques and tools for analysing quality issues, examines how you can apply quality management strategies in your work and guides you through some of the principles of introducing associated change within your department.
Target Audience
- Team leaders or supervisors
- Anybody wanting to develop a particular management skill
These materials are designed to develop and update skills of potential, newly appointed and experienced supervisors, team leaders and managers, offering a choice of flexible, work based materials to improve individual and organisational performance.
Objectives
- Identify the concept of quality in your organisation
- Give reasons why organisations are paying increased attention to quality
- List the six quality principles
- Identify how customers drive quality
- Explain what ‘customer focus' involves
- Assess how customer-focused you are as a manager
- Define the quality improvement process
- Describe ways to monitor inputs
- Explain why quality tools are necessary in the quality improvement process
- Select appropriate tools for identifying, collecting, presenting and interpreting data
- Identify causes of change
- Recognise four types of change
- Analyse external and internal conditions affecting your work
- Assess the level of staff involvement in your team.
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Nominal Learning Hours
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Page Numbers
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ISBN
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30 Hours
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181
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07482 7726 9
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List Of Contents
What is Quality?
Quality in your organisation
Quality in your department
Six Quality principles
Customer-driven Quality
Customer-focused quality
Quality Improvement Processes
The quality improvement process
Managing inputs
Quality Tools
Quality tools and techniques
Tools for identifying data
Managing Change
What causes change?
Different types of change
Leading Your Team
Leading customer-focused teams
Briefing
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