Quality Best Practice 2 - TQM Strategies - Level 4 - Training Material  

Product Overview

This workbook looks at Total Quality Management, quality standards, quality theorists and the TQM system, management by fact and implementing TQM.

Target Audience

• Middle and Senior Managers
• Post Grad and/or Post experience Managers

Anybody wanting to develop skills and knowledge in a particular management field at postgraduate or post experience level.

Objectives

• Introduce students to the concept of Total Quality Management and to different quality standards
• Enable students to understand the impact of TQM on different areas of the organisation
• Use quantitative and qualitative tools for gaining information to manage quality
• Understand the process of implementing TQM in their own organisation

List Of Contents

Defining quality
What is Total Quality Management?
TQM definitions
International standards
Official quality standards
ISO/BSI - What are quality standards?
Why use standards?
ISO 9000 international standard
Customer demands
Quality theorists and the TQM system
The principles of TQM
Prevention not detection
Getting it right first time
The cost of quality
Barriers to TQM Managing change
What causes change?
Different types of change
Reactions to change
Driving change
Planning change
Communicating change
Leading your team
Leading customer-focused teams
Briefing
Delegating
Listening
Coaching
Promoting teamwork
Empowerment

Sample Preview Preview_Quality2.pdf

Orders will be posted to you within 4 days click here for Select Knowledge T&C Delivery and Returns

Please select the postage tariff required when purchasing online.