Quality Best Practice 1 - Latest Tools & Techniques - Level 4 - Training Material  

Product Overview

This unit covers the definition of quality and its importance, approaches to quality management, a quality management system, Total Quality Management, working towards continuous improvement also staff and the improvement process.

Target Audience

• Middle and Senior Managers
• Post Grad and/or Post experience Managers

Anybody wanting to develop skills and knowledge in a particular management field at postgraduate or post experience level.

Objectives

• Describe what quality is and explain its importance in the modern organisation
• Give students an insight into approaches to quality management
• Enable students to explain the processes of a quality management system
• Enable students to implement systems that ensure continuous improvemen

List Of Contents

What is quality?
Quality in your organisation
Quality in your department
Quality systems and standards
Six quality principles
Six quality principles
Customer-driven quality
Customer-focused quality
Who are your customers?
Analysing customer needs and service quality
Improving service quality
Quality improvement processes
The quality improvement process
Managing inputs
Analysing processes
Continually improving processes
Quality tools
Quality tools and techniques
Tools for identifying data
Tools for collecting data
Tools for presenting data
Tools for interpreting data
Benchmarking

Sample Preview Preview_Quality1.pdf

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