UK Training Industry Press Releases

Sally Vanson, Managing Director of The Performance Solution explains:

Understanding how people process information enables individual motivation and improves recruitment and retention issues.

Understanding how people filter for information and where they place their interest and energy can assist line managers in motivating them by using matching language. This then builds rapport, helps people feel comfortable and accepted at work and motivates higher performance. In these challenging times we need our employees to give the best customer service possible and they can only do this if it comes from within.

The Performance Solution has introduced a simple linguistical and attitudinal analysis tool to the UK which measures information processing filters and is providing employers with valuable information from which to motivate employees to go the extra mile. The iWAM tool is particularly useful for customer service and call centre staff to aid effectiveness and retention.

A two day familiarisation programme explains the concepts and introduces the fully automated system. Further training enables users to build models of excellence so that employees can be benchmarked or recruited against best performers. Initial research studies have shown phenemenal results in Australia and sample reports and statistics are available.

Contact e-mail: tracey@theperformancesolution.com

Contact telephone: 01225 867285

Website URL: http://www.the-performance-solution.com/