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The Truth about Trust

2/9/2009

  • Almost a third of UK workers don't trust their bosses
  • Research finds ‘integrity' is as important as ‘ability'
  • Rapid turnover of management breeds culture of mistrust

New research published today (2 September) by the Institute of Leadership & Management and Management Today magazine reveals that almost a third of UK employees (31%) have low or no trust in their senior management teams.

Over 5,600 employees were surveyed for the Index of Leadership Trust, which reveals that, for CEOs, ability alone is not enough.  In the current climate of economic uncertainty and an air of mistrust - in everyone from bankers to MPs - up and down the country, CEOs must work harder at demonstrating their personal integrity, in addition to their leadership ability, if they are to inspire trust in their staff.

Line managers fare much better than their top bosses across the board, with an overall Index of 69 [on a scale of 1-100] compared to CEO's score of 59. There is no room for complacency, however, and the research has implications for how organisations should react, both now and in the future, if they are to emerge stronger from the downturn.

The research reveals a number of ‘trust hotspots' - factors that are likely to lead to low levels of trust in staff, and a corresponding fall in performance. These are:





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