UK Training Industry Press Releases

In the current economic climate, almost every industry seems to be contemplating or making redundancies but those people remaining after these job cuts are just as important as those who leave. Ignore that at your peril is the advice of the specialist customer and change management company Customer Consulting Ltd (CCL).

CCL's Managing Director, Simon Rustom, commented: "Redundancies are very much in the news. Employers in all sectors of the economy are thinking about whether or not they need to make them and, if so, how to make them with the minimum cost and disruption to their operations.

"While plenty of advice is being directed towards making redundancies or being declared redundant, the people who continue to work for the organisation and deal with its customers are arguably more important - at least to their employers," he added.

Paul Seymour, as Associate Consultant with CCL, explained: "The people who stay will continue to deal with customers - and so their employers need to ensure that these workers provide a high quality service. Yet these people will be going through the same bereavement-like emotions as their less fortunate colleagues.