UK Training Industry Press Releases

The specialist customer and change management company Customer Consulting Ltd (CCL) has launched an ‘interim division' to provide highly skilled and knowledgeable staff to help solve organisations' temporary skills shortages. Current interim management customers for CCL include Orange, BUPA and Aviva.

CCL's managing director, Simon Rustom, explained: "In the current economic recessionary climate, ‘costs are king'. So, while all the ‘gurus' tell us that we shouldn't be cutting costs indiscriminately, the reality is that projects are being stopped in an attempt to cut costs; organisations are reducing their headcounts - making staff redundant, and so on.

"Because of cost cutting that has already taken place, many organisations are now realising that they have shortages in some of the skills that are key to their business. In looking to overcome this problem, these organisations want to have access to these skills - but on a more flexible basis and at a lower rate than they were used to paying."

Sally Rustom, head of CCL's interim division, commented that: "CCL's interim division has staff working on projects in the private health, telecoms and financial services sectors. All of our clients in these sectors are buying our interims' customer management expertise in a range of skills - including sales skills, contact centre management, IT, business strategists, project management, HR and training.