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Amnis and IHM reveal the secrets of problem solving to improve service in the healthcare sector
7/12/2009Amnis, the quality, innovation and productivity organisation, has revealed the secrets of successful problem solving to deliver service improvement and innovation in healthcare. Amnis' specialists explained the secrets to a group of professionals from the healthcare sector at the third masterclass in an initial series of five being run jointly by Amnis and the Institute of Healthcare Management (IHM).
Again - as in the other courses in this series - each delegate rated the course content, the presenter's knowledge and skills and the degree to which the event met their needs as ‘excellent' or ‘very good'.
According to one of the delegates - Barry Gent, the Practice Manager at Stock Hill Surgery: "It was an excellent course. I cannot remember one I have enjoyed more, or got so much from."
The remaining masterclasses in the Amnis/IHM series are:
- 20th January 2010 - Sustaining Lean (Birmingham)
- 26th February 2010 - Thinking Strategically (Birmingham)


