UK Training Courses & Events

Selling by Telephone - Open course - Near Swindon

Price: £159 plus VAT

Duration: 1 day

Description

Telemarketing is a bit like parachuting, you have to get it right first time.
This course is all about improving your telephone communication skills. It will help
you sound better, ask the right questions and to really listen. You ll get useful tips on
getting through to the right person, qualifying the decision maker, finding out the
information you need, putting your point across in a way that they will want to listen,
overcoming objections and closing the sale.

Objectives

In this day you will develop the knowledge, skills & attitudes needed to excel at each
step of the selling by telephone process. -


Prepare mentally & physically for success.

Get through to the DM (Decision Maker) more often.

Create a favourable first impression.
Discover their wants, needs & hot buttons by asking the best
questions & really listening.

Lunch


Present your product, service or appointment in a way that your prospect/ customer really identifies with.
Trial close & spot buying signals
Overcome objections.
Close the sale.
Close the call.
Stay personally motivated & focused.
Review, action plans & close.

Who should attend?

Entrepreneurs, small business owners and sales teams. This course is suitable for anyone who has to make sales calls on a regular basis.

Pre-requisites

none

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