Cosensa Learning & Development deliver a wide variety of training services to the public, private and third sectors throughout the UK and Ireland employing professional, vastly experienced trainers with formidable reputations in training and coaching.

Consensa offer courses in the following areas

Management & Personal Development Courses

• Assertiveness at Work
• Customer Care - Developing a Care Culture
• Developing Confident Negotiation Skills
• Managing Effective Meetings
• Presentation Skills
• Reception and Telephony Skills
• Stress Management
• Effective Minute Taking
• Managing difficult situations on the telephone
• Negotiation Skills for senior leaders and managers
• Finding creative solutions to problems
• Managing Excellent Customer Service
• Motivational techniques

First Aid Courses

• Emergency First Aid at Work

Health & Safety Courses

• Construction (Design and Management) Regulations 2007
• COSHH Awareness
• Fire Risk Assessment - The Fire (Scotland) Act 2005
• IOSH - Managing Safely
• The role of the Health and Safety Representative
• Working with Display Screen Equipment (DSE)
• NEBOSH National General Certificate

Human Resource Management Courses

• Interviewing successfully for recruitment
• Performance Review & Appraisal Skills
• Performance Management
• Train the Trainer - ILM (Institute of Leadership & Management) Development Award
• Recruitment Interviewing Skills incorporating N.I. Legislation
• Psychological assessment for recruitment and development

Professional Selling Skills Courses

• Advanced Selling Skills
• Ethical Selling Techniques
• Outbound Telephone Sales

Quality & Environmental Management Courses

• ISO 9001:2008 - Internal Quality Auditor Training
• ISO 14001 - Environmental Management Systems Auditor - IEMA Accredited Course
• ISO 9001:2008 - IRCA Registered Lead Auditor
• OHSAS Lead Auditor Training Course