Based in Henley on Thames, Virada is a triple award-winning training provider, designing and delivering innovative courses in sales, customer service, leadership and management.

Virada's expertise has led to the creation of a unique approach to managing the customer interaction. This helps consumer-focused businesses across a variety of sectors to achieve measurable sales and service results.

Virada's sales courses are packed with 100's of practical approaches that are brought to life by our inspiring trainiers whofocus on helping your sales people achieve a higher level of success.

With outstanding trainers, Virada can help your people to achieve real change. You'll see an incresed ability to connect with customers, greater commercial focusand more commitment to building long term customer relationships.

Virada Training offer courses including:

Sales courses

Selling in retail:

• From service to sales
• An introduction to sales
• Creating the best buying experience
• Capturing customer information
• Generating repeat business & referrals
• Developing new business through networking
• Selling to Arabian gulf customers

Selling on the phone course:

• From service to sales
• Inbound sales
• Outbound sales
• Retaining customers using influence & negotiation

Selling in the customers home:

• Securing the home visit
• Perfecting sales skills

Customer service courses

• Telephone skills
• Customer service success - on the phone
• Customer service success - face to face
• Handling complaints
• Handling difficult customer behaviours
• From service to sales

Management courses

• Monitoring your teams sales interactions
• Monitoring your teams customer service interactions
• Reviewing customer interactions with your people
• Coaching skills - level 1
• Coaching skills - level 2