ElleRich Training Ltd providers of in-house training courses. Specialising in customer care, sales, team leader & communication skills.

ElleRich Training Ltd coures include:

• Customer Service & Sales
• Delivering Excellent Customer Care
• The Effective Telephonist/Receptionist
• Customer Focused Call Handling Skills
• Dealing with Difficult Customers
• Writing Letters & emails with Confidence
• Introduction to Successful Selling
• Selling by Telephone
• Team Building & Communication
• Building a Successful Team
• Team Building Workshop
• Effective Communication at Work
• Assertive Communication Skills
• Impact & Influencing Skills
• Dealing with Negativity in the Workplace
• Creating & Maintaining Effective Working Relationships
• Management Skills
• The Effective Team Leader
• Motivation & Delegation
• Appraisal Skills
• Recruitment & Interviewing Skills
• Goal Setting & Planning
• Problem solving & Decision Making
• Managing Meetings
• Stress Management
• Managing Change
• TLJ - The Leadership Journey - (12 modules)
• Training & Presenting
• Presenting with Confidence & Credibility
• The Effective Facilitator
• Training the Trainer
• Effective Coaching & Mentoring Skills
• TMC - Trainer's Master Class (6 modules)