Day One is a specialist e-learning provider for the call centre sector. We are experts in developing surprisingly affordable training packages for front line call centre staff.

Our clients at LloydsTSB, Standard Life, Halifax, Kent Reliance, Bank of Scotland and others have all seen dramatic improvements in their call centre performance since working with Day One. We have over 10 years experience in the design of bespoke call centre training which has included on-line compliance tests, audio/video tutorials, and the simulation of call centre desktops. Our flagship offering is the production of fully interactive scenarios based on the processes and procedures your staff need to know so they can provide the best possible customer service. We can develop simulations and scenarios for modern browser-based IT systems, legacy software, or (most likely) a combination of systems.

Our highly flexible e-learning packages can be used as trainer-led, self-paced, or as part of a blended-learning solution, and the built-in Management Information facilities are superb. With Day One there's no need to maintain expensive training servers or a training environment. You can reduce trainer and training times and still rely on staff attrition reducing and call maturity improving. We've worked in partnership with our clients to develop cost-effective e-learning for call centre requirements in Induction, New System Roll-outs, Compliance, Sales, Off-Shore, Return-to-Work and Recruitment. If you need to achieve improved customer service call Day One for a friendly discussion and demo.

Email:  elaine.teal@dayonetech.com

Phone:  07717452202

Website:  http://www.dayonetech.com