Training and Development Solutions is a UK training provider delivering open, in-house and bespoke credit and finance, customer care, professional development, management, marketing, sales and human resources training for all types of organisations.

• Key Account Management
• Train the Trainer
• Customer Care - Delivering a First Class Service
• Handling Difficult People and Situations
• Negotiation Skills

Training and Development Solutions delvier the following courses:

• Achieving Sales on the Telephone
• Advanced Negotiation Skills
• Advanced Sales Development
• An Introduction to Management and Leadership
• An Introduction to Marketing
• Assertiveness Skills
• Building High Performance Teams
• Business Planning
• Closing Skills
• Communication Skills
• Communication Skills for Managers
• Conducting Successful Meetings
• Converting Enquiries into Sales
• Customer Care- Delivering a First Class Service
• Customer Relationship Management
• Developing Effective Telephone Skills
• First Line Sales Management
• Handling Conflict in the Workplace
• Handling Customer Complaints
• Handling Difficult People and Situations
• Handling Telephone Rage
• High Impact Presentation Skills
• Improving Personal Effectiveness
• Influencing, Persuading and Negotiation Skills
• Interview and Selection Skills
• Key Account Management
• Management and Leadership for Supervisors
• Managing and Improving Customer Service Process
• Managing Commercial Credit Risk
• Marketing in Practice
• Motivating Others to Perform
• Negotiation Skills
• Negotiation Skills for Managers
• Preparing a Business Case
• Presentation Skills
• Professional Written Communication Skills
• Project Management
• Questioning and Listening Skills
• Setting Objectives and Performance Management
• Stress Management
• Successful Selling Skills
• Territory Management
• Time and Priority Management
• Train the Trainer
• Working in Teams